Going beyond the borders of the Front Office, Customer Service has already become an essential skill for 21st century organizations.

The Unexpected Customer Service is an event that allows developing this skill by transforming participants into the ‘victim customers’ of an unexpected situation, specially designed to make them experience the consequences of Customer Service at different quality levels. It is staged by actors playing waiters during a dinner event.

This innovative experience aims to constitute the essential raw material on which to build skills and abilities related to customer service.